Privacy Policy

Welcome to learnwithpratima ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you create an account
• Student Information: Student name, age, class/grade level, and educational preferences
• Guardian Information: Parent or guardian name, contact details, and relationship to the student
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Profile Information: Profile picture, bio, and other optional information you choose to provide

1.2 Usage Information

We automatically collect certain information when you use our Service:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data
• Learning Analytics: Course progress, video watch time, quiz scores, assignment submissions, and learning patterns
• Communication Data: Messages sent through our doubt chat feature, forum posts, and interactions with teachers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected information for various purposes:

• Provide and Maintain Service: To deliver educational content, manage your account, and ensure proper functionality
• Personalize Learning Experience: To recommend courses, customize content, and track your learning progress
• Communication: To send you course updates, notifications about live classes, assignment reminders, and important announcements
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
• Payment Processing: To process transactions and send receipts
• Improve Our Service: To analyze usage patterns, conduct research, and develop new features
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activities, and violations of our terms
• Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing companies
• Cloud storage providers
• Email service providers
• Analytics providers
• Customer support tools

3.2 Teachers and Educators

Your learning progress, assignments, and doubt queries may be shared with your assigned teachers to facilitate personalized instruction and support.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Children's Privacy

Our Service is designed for students from Class 1 to 8, which includes children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations:

• We require verifiable parental consent before collecting personal information from children under 13
• Parents can review, modify, or delete their child's personal information
• We collect only the minimum information necessary to provide our educational services
• We do not allow children to publicly post or distribute personal information
• We do not use children's information for targeted advertising

Parents or guardians can contact us at help@learnwithpratima.in to review, update, or delete their child's information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information. Please note that some information may be retained for legal or legitimate business purposes.

6.4 Opt-Out

You can opt out of receiving promotional emails by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings.

6.5 Cookie Preferences

You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at help@learnwithpratima.in

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide prominent notice or seek your consent as required by law.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: help@learnwithpratima.in
• Phone: +91 072757 70881
• Address: Chinnor, Shahjahanpur, Uttar Pradesh 242001, India

We will respond to your inquiry within 30 days.

12. Consent

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.